Cancellation policy

CANCELLATION & SUBSCRIPTION POLICY – DIGIFEEL

Last updated: August 2026

This Cancellation & Subscription Policy applies to optional paid digital services offered on www.digifeel.io and app.digifeel.io by DIGINNOVATE Inc, including but not limited to Digifeel Premium / Network subscriptions and any paid add-ons or premium features (the “Paid Services”).

Physical products (NFC plates, NFC cards) are governed by a separate Refund & Returns Policy.

 

1. Scope of Application

This policy applies exclusively to:

  • Digifeel Premium / Network subscriptions (monthly or annual),
  • any optional paid features, add-ons, upgrades, or premium services offered on the Digifeel platform.

Access to the Digifeel platform for product configuration and basic management is provided free of charge.

 

2. Subscription Billing & Renewal

Paid Services are offered on a subscription basis, billed:

  • monthly, or
  • annually,

and are automatically renewed at the end of each billing period unless cancelled prior to renewal.

By subscribing, the user authorizes DIGINNOVATE Inc to charge the selected payment method for recurring fees.

 

3. Cancellation

Subscriptions may be cancelled at any time directly from the user’s account dashboard.

Cancellation becomes effective at the end of the current billing period (monthly or annual).
Access to the Paid Services remains active until the end of that period.

No partial refunds or prorated credits are issued for unused time.

 

4. No Refund Policy

All subscription fees are non-refundable, including but not limited to cases of:

  • early termination,
  • lack of usage,
  • dissatisfaction,
  • business closure or change of circumstances.

By subscribing, the user expressly acknowledges and agrees that any billing period started remains due in full and cannot be refunded.

 

5. Free Services vs Paid Services

  • Access to the Digifeel platform for product configuration is free of charge.
  • Only premium features and advanced tools require a paid subscription.

Free services may evolve, be modified, or discontinued without compensation.

 

6. Suspension or Termination by the Company

DIGINNOVATE Inc reserves the right to suspend or terminate access to Paid Services, without refund, in the event of:

  • violation of the Terms of Service,
  • non-payment,
  • fraudulent, abusive, or unlawful use of the platform.

 

7. Changes to This Policy

DIGINNOVATE Inc may update this Cancellation & Subscription Policy at any time.

Changes become effective upon publication on the website.
Continued use of the Paid Services after publication constitutes acceptance of the updated policy.

 

8. Contact

For any questions regarding subscriptions or cancellations, please contact:

📧 contact@digifeel.io