Shipping policy
📦 SHIPPING POLICY – DIGIFEEL
Last updated: December 2025
This Shipping Policy applies to all physical products (including NFC plates and NFC cards) sold by DIGINNOVATE Inc on www.digifeel.io.
1. Order Processing Time
Orders are processed within 1 to 3 business days after payment confirmation.
Please note:
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Orders containing customized or personalized products may require additional processing time.
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Orders are not shipped on weekends or public holidays.
In exceptional circumstances and during certain sensitive periods, this period may be extended without prior notice.
Once your order has been processed, you will receive a confirmation email with tracking information.
2. Shipping Times
Estimated delivery times depend on the destination and selected shipping method:
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United States: 3–7 business days
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Europe: 5–10 business days
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International: 7–15 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or external factors beyond our control.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
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destination,
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shipping method,
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order weight and dimensions.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
4. Order Tracking
Once your order is shipped, you will receive a tracking number by email.
Tracking information may take up to 24 hours to become active after shipment.
Some tracking information is only updated when the package arrives in the country where delivery is to take place. This can take up to 20 business days depending on the region of the world.
5. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
DIGINNOVATE Inc is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If an order is returned due to an incorrect address, reshipment fees may apply.
6. Lost, Stolen, or Delayed Packages
A) Delivered but not received
If tracking indicates that your order has been delivered but you did not receive it, please contact the carrier directly.
If shipping insurance was selected at checkout, we may offer a replacement after investigation.
B) Lost in transit
If a package is confirmed as lost by the carrier, we will work with you to find a solution, which may include a replacement.
C) Delays
We are not responsible for shipping delays caused by carriers, customs authorities, weather conditions, or force majeure events.
7. Damaged Items
If your order arrives damaged:
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contact us within 48 hours of delivery,
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provide your order number and clear photo evidence of the damage.
Eligible cases may result in a replacement in accordance with our Refund & Returns Policy.
8. Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy, available on the website.
This Shipping Policy does not replace or modify the Refund Policy.
9. Contact
For any shipping-related questions, please contact: