How to remove bad reviews from Google?

How to remove bad reviews from Google

No business is immune to garnering bad reviews in the age of smartphones and easy online access. Negative feedback can potentially harm your brand's reputation and drive away potential customers. However, there's hope in mitigating the damage caused by such menacing reviews on prominent platforms like Google, especially when you're aware of the right strategy.

Understanding the Types of Reviews Eligible for Removal

It's essential to know that not all bad reviews warrant removal from Google. Before getting started, understand whether the review in question falls under any of these categories:

  • It contains profanity, harassment or hate speech
  • It discloses private information about someone other than the reviewer (like an employee's personal contact details)
  • Promotes illegal activities or content
  • Contains download links or encourages viewers to visit external sites for certain products/services
  • Is spam or appears as a fake review with unrelated, promotional content

If the negative review goes against Google's policies and strikes a resemblance with any of these criteria, it's time to take action and work towards having them removed.

Steps to Remove Ineligible Reviews from your Google Business Profile

Now that we have a clear understanding of the types of reviews warranting removal, let’s dive into the step-by-step process for elimination.

Step 1: Flagging the Unwanted Review

Navigate to your Google Business Profile by either searching for your business on Google or through the Google My Business app on your Android phone or tablet. Once you've located the review in question:

  1. Select the "Flag as inappropriate" option, typically represented by a flag icon next to the review.
  2. A new window requesting additional information will pop up. Fill it out accordingly and submit it.
  3. You may be asked to provide contact details (like your email address) for updates regarding your request.

Note that flagging a review doesn't guarantee instant removal; it only marks the content for assessment by Google's moderators. The investigation process can take anywhere between 24-48 hours. Exercise patience, as this is a crucial moment when your concerns are heard, and the platform deems the review suitable or unsuitable for removal based on their guidelines.

Step 2: Contacting Google Support

If the flagged review remains unaddressed after several days, consider proactively communicating with Google Support to direct attention towards it. You can do so by:

  1. Accessing your Google My Business dashboard and selecting 'Help' from the menu options.
  2. From the list of support options available, choose a convenient method to contact Google Support (chat, email, or phone).
  3. Provide relevant details about the review in question, including a link to the flagged review and an explanation of why it violates Google's policies.

While customer support representatives cannot remove reviews themselves, they can expedite the process and brief you on its progress. Clear communication and persistence are vital components of this step.

Alternative Solutions for Tackling Bad Reviews

In some cases, you may face a scenario where the undesired review does not violate Google's policies or has been deemed eligible to stay on your Business Profile. In such instances, here are some alternative actions you can take to minimize its negative impact:

Respond Professionally and Promptly

Addressing the issue at hand professionally shows your commitment to customer satisfaction and might even change their opinion about your business. Moreover, a well-constructed response serves as evidence of your side of the story for prospects exploring your profile.

Encourage Positive Customer Feedback

Having an influx of positive reviews can overshadow the negative ones and make them seem like isolated incidents rather than patterns. A simple solution is to encourage satisfied customers to leave good feedback on your Business Profile, increasing your average rating and reflecting a commendable perception.

Learn from Constructive Criticism

Not all bad reviews are groundless; some criticism may hold value in shedding light on areas where your organization can improve. Put in the effort to deduce what went wrong and work on resolving it, which could prevent similar reviews in the future.

Preventative Measures against Fake & Unwanted Reviews

To safeguard your online reputation, it's advisable to have a proactive approach towards identifying fake or inappropriate reviews before they wreak havoc. Here are a few practical steps to consider:

  • Regularly monitor and scrutinize reviews: Keep track of recently published feedback for any suspicious additions that need immediate tackling.
  • Maintain clear documentation: Keep records related to transactions, conversations, and customer interactions in case disputes with reviewers arise.
  • Invest in a reputation management system: Implement tools designed to monitor online reviews and manage your brand's image, making it easier to identify damaging feedback that needs attention.

By leveraging these strategies, you can stay ahead of threats posed by unwanted Google reviews and continue building a robust profile that promotes trust and success.

Back to blog